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PIS Stage

Scenario

Scenario Trigger

Displayed by

Error Message (EN)

Error Message (AR)

Payment Confirmation & Consent

AND

Authentication

Endpoint Unavailable (Technical Issue):

TPP is unable to redirect to LFI as endpoint is unavailable.

LFI

TPP

We are currently unable to reach your {LFI Name}, please try later.

Payment Confirmation & Consent

AND

Authentication

Duplicate Transaction:

TPP should detect where User has triggered a duplicate transaction.

TPP

TPP

It appears that you are attempting to submit a duplicate transaction. If you wish to proceed, please click ‘continue’ otherwise, please ‘cancel’ or ‘back’ to return to payment to make the required changes.

Authentication

Authentication Incomplete:

User moves away from LFI app.

User

TPP

We have not received a confirmation of your authorization from { LFI Name}.

Please try again or contact { LFI Name} if the problem persists.

Authentication

Authentication Timeout:

User fails to complete the authentication process within the time parameter specified by the TPP

User

TPP

The request has timed out. We have not received a confirmation of your authorization from { LFI Name}.

Please try again or contact { LFI Name} if the problem persists.

Authentication

Authentication Retry Reached:

User fails to complete authentication process within the defined LFI retry parameter.

User

LFI/TPP

LFI : You have exceeded the number of login attempts. Please contact {customer support details}

TPP:
{LFI Name} has rejected this request due to too many unsuccessful authentication attempts. Please contact {LFI Name}

Proxy Lookup

Lookup Beneficiary Not Registered:

Beneficiary account not registered in the proxy lookup service.

User

TPP

Payment cannot be completed as the {proxy type} is not registered.

Please check the {proxy} and try again.

Beneficiary Add and/or Activation

Insufficient Funds:

Insufficient funds in User selected account.

LFI

LFI/TPP

LFI: You have insufficient funds in your selected account.

TPP:

{LFI Name} has rejected this request due to insufficient funds in your selected account. Try using another account.

Select Account & Confirmation

User Account Limit Exceeded (LFI):

User configured payment limits exceeded.

User

TPP

You have exceeded the transaction limit setup set by you.

Update these limits from {CTA to configure control parameters} and try again.

Select Account & Confirmation

LFI Limit (for User Account Segment):

LFI defined payment limits for User exceeded.

User

LFI

LFI : You have exceeded the daily transaction limit for this account.

TPP:

{LFI Name} has rejected this request as you have exceeded the payment limits on your selected account. Try again using another account.

Select Account & Confirmation

Account Unavailable:

Account is sent as part of consent and is restricted due to any reason as permitted by the Central Bank rules and regulations.

User

LFI/TPP

LFI :

Your selected payment account is not permitted for this service/transaction/payment.

TPP :

The payment could not be completed with your selected account. Try again using another account.

Payment Consent Authorization

Authorization Cancelled:

If the User cancels the payment.

User

TPP

Your request to initiate a payment has been cancelled.

Payment Submission

LFI (Payer LFI):

Payment Execution Delayed (Delayed Transaction)

LFI

(Payer LFI)

TPP

Your payment is delayed due to technical issues and will be retried, please check the status later in on the consent dashboard.

Payment Submission

Payee LFI Rejected (Declined Transaction):

Payee LFI responds to the Payment Request with a decline (reject) e.g. when no Account exists or the Account is unable to be credited, i.e. frozen etc.

LFI

(Payee LFI)

TPP

Your payment could not be completed as it was rejected by {Payee LFI}.

Payment Submission

(Multi Payments Only)

Payment Initiation failed due to consent parameter limit being exceeded (Unable to Initiate Transaction):

TPP unable to submit the payment (ad-hoc) request due to the consent parameter limit exceeded.

TPP

TPP

You have exceeded the transaction limits setup set by you.

Update these limits from {CTA to configure control parameters} and try again.

Payment Submission Notification

Failed Redirection (Technical Issue):

LFI redirection to TPP is not successful.

LFI

TPP

We are still waiting for the payment confirmation from {LFI Name}.

Scheduled Payment Submission

(Multi Payments Only)

Payment Initiation failed due to consent parameter limit being exceeded (Rejected Transaction):

LFI rejects the payment (ad-hoc/scheduled) request due to the consent parameter limit exceeded.

LFI

TPP

{LFI Name} has rejected this request as you have exceeded the payment limits you had setup set with us.

Update these limits from {CTA to configure control parameters} and try again.

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