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1. In the case of systemic errors and omissions, LFI and/or TPP must conduct a comprehensive internal assessment to proactively identify impacted consumers

2. Claims related to the same issue can't be submitted more than once within 36 hours period

3. In the event that a merchant, as the liable party, fails to compensate the customer for both direct losses and additional compensation, the TPP, as direct counterparty, will assume the liability. The TPP has the option to create back to back liability through contractual obligations with the merchant. However, ultimate liability will rest with the TPP, ensuring that the customer is protected even if the merchant defaults on payment.

4. Open finance participants, particularly TPPs, are advised to secure appropriate insurance coverage to mitigate liability risks arising from transaction disputes, such as cases where goods or services are not delivered or other risks imposed by the liability model. This approach ensures financial protection for TPPs when merchants fail to meet their obligations, thereby managing potential exposure.

3. Indirect and Consequential Losses

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